A public real-time status page (
status.safarapi.com) is being provisioned.
Until it is live, the availability commitments and incident communication on
this page apply, and approved partners are notified directly per the SLA.Components monitored
| Component | Endpoint | SLA target |
|---|---|---|
| Core API | api.safarapi.com/api/partner/v1/* | 99.5 % monthly |
| Authentication | api.safarapi.com/api/partner/v1/auth/* | 99.5 % monthly |
| Console | console.safarapi.com | 99.0 % monthly |
| Documentation | developers.safarapi.com | best-effort |
| Webhooks delivery | (queue depth) | < 5 min p95 |
Incident notifications
Self-service subscription will be available when
status.safarapi.com is
provisioned (component-level email, SMS, or webhook — webhook recommended for
your bank’s alerting stack: PagerDuty, Opsgenie, Slack). Until then, approved
partners receive incident notifications directly per the SLA, on the
components their integration depends on.Incident communication
For incidents impacting active partners:- First update within 15 minutes of detection (acknowledged + impact assessment).
- Resolution update at most every 30 minutes for active incidents.
- Postmortem within 5 business days for any incident classified Major or Critical.
SLA credits
If monthly uptime falls below 99.5 %, SafarAPI credits 5 % of your monthly invoice for every 0.1 % below target. Credits are applied automatically on the following month’s settlement — no claim required. Example: 98.8 % uptime in May = (99.5 − 98.8) / 0.1 × 5 % = 35 % credit of May invoice on June settlement.How we measure
Uptime is measured by external probes (UptimeRobot + Pingdom redundancy) hittingGET https://api.safarapi.com/api/partner/v1/health from at least 3 geographically distinct points, every minute. A check is “down” only if 2 of 3 probes fail in the same 60-second window. This eliminates single-probe false positives.
Latency p95 is sampled server-side from the audit log (partner_api_audit_log.latency_ms), aggregated per 5-minute window, computed from the 95th percentile of all customer-facing requests (excluding /health and admin endpoints).